Privacy Policy

Last Updated: September 16, 2026

Black Bear Tree Co., LLC (“Black Bear Tree Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit blackbeartreemaine.com, request an estimate, submit a form, contact us, or communicate with us by phone, email, or text message.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you request an estimate, contact us, schedule services, communicate with us, or submit information through our website.

This information may include:

Name
Email address
Phone or mobile number
Service address or location
Information about the tree or property services you are requesting
Appointment and scheduling information
Communications you send to us
Other information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, and general website usage information.

How We Use Your Information

We may use information we collect to:

Respond to questions and estimate requests
Provide requested tree care and property services
Schedule and manage estimates, appointments, and jobs
Communicate with you about your inquiry or services
Send appointment reminders and service updates
Follow up regarding estimates or requested services
Provide customer support
Improve our website, advertising, and services
Measure website and marketing performance
Request feedback or reviews following services
Maintain business records
Protect against fraud, misuse, or security threats
Comply with applicable legal requirements

SMS/Text Message Communications

If you provide your mobile phone number and consent to receive text messages from Black Bear Tree Co., we may send you SMS or text messages related to your inquiry, estimate, appointments, scheduling, requested services, service updates, customer support, and other communications you have requested or consented to receive.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing goods or services from Black Bear Tree Co.

Where applicable, we maintain records of SMS consent, including information submitted through our website forms.

For additional information about our text messaging program, including message frequency, opt-out instructions, and other applicable terms, please review our Terms & Conditions.

Mobile Information and SMS Consent

Mobile information, including phone numbers and SMS consent data, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may disclose information to service providers that help us deliver communications and operate our business, such as telecommunications, customer relationship management, website hosting, and technology providers, solely as necessary to provide those services on our behalf.

SMS consent and opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

How We Share Information

We do not sell or rent your personal information.

We may share limited personal information with trusted service providers that perform services on our behalf, including providers that assist with:

Website hosting and maintenance
Customer relationship management
Email and text-message delivery
Analytics and website measurement
Advertising and marketing technology
Scheduling and business operations

These providers may access information only as reasonably necessary to perform services on our behalf and are expected to handle information appropriately.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, or safety of Black Bear Tree Co., our customers, or others.

Mobile information and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate properly, understand how visitors use the website, remember preferences, measure marketing performance, and improve the user experience.

Cookies are small files stored on your device by your web browser. Depending on your browser settings, you may be able to block, restrict, or delete cookies.

Disabling certain cookies may affect some website functionality.

Analytics and Advertising

We may use analytics and advertising technologies, including services provided by companies such as Google, to understand website traffic, measure advertising performance, and improve our marketing.

These technologies may collect information such as:

Pages viewed
Approximate location based on IP address
Browser and device information
Referral sources
Website interactions
Advertising interactions

Information collected through these technologies is governed by the applicable provider’s privacy practices in addition to this Privacy Policy.

Contact and Estimate Forms

When you submit a contact form, estimate request, or other form through our website, we collect the information you voluntarily enter.

We use this information primarily to respond to your request, provide estimates, communicate regarding services, schedule appointments, and maintain appropriate business records.

Submitting a form does not automatically constitute consent to receive marketing text messages where separate consent is required.

When SMS consent is offered, the applicable consent checkbox or mechanism will explain the types of text messages you are agreeing to receive.

Phone Calls

If you call Black Bear Tree Co., we may collect information associated with the call, including your phone number, date and time of the call, and information you voluntarily provide during the conversation.

If call recording is used, we will handle recordings in accordance with applicable laws and provide any notice or consent required by law.

Email Communications

If you provide your email address, we may use it to respond to inquiries, provide estimates, send scheduling or service information, and communicate regarding our business relationship.

You may request that we stop sending non-essential promotional email communications at any time.

Embedded Content and Third-Party Services

Our website may contain embedded content, maps, videos, links, widgets, or other features provided by third parties.

Third-party content may behave as though you visited the third party’s website directly and may collect information, use cookies, or track interactions according to the third party’s own privacy practices.

Black Bear Tree Co. is not responsible for the privacy practices of third-party websites or services.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and customer records, comply with legal or accounting obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and why it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or method of communication can be guaranteed to be completely secure.

Your Privacy Choices

Depending on applicable law and the nature of your relationship with us, you may contact us to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

Reply STOP to opt out of SMS communications.
Reply HELP for SMS assistance.
Contact us to update your contact information.
Adjust your browser settings to control cookies.
Request that we stop certain non-essential communications.

We may need to retain certain information when required for legitimate business, legal, accounting, security, or recordkeeping purposes.

Children’s Privacy

Our website and services are intended for adults seeking tree care and related property services.

We do not knowingly collect personal information from children under 13 through our website. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or Black Bear Tree Co.’s communication practices, please contact us:

Black Bear Tree Co., LLC
Limerick, Maine
Phone: 207-387-5064
Website: blackbeartreemaine.com